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In a nasty winter, social media comfort SEPTA commuters

Jan 11, 2014 - 11:59 GMT

John Timpane, Inquirer Staff Writer Posted: Saturday, January 11, 2014, 2:01 AM 'Information is now a core of our business," says Kim Scott Heinle. He is assistant general manager of customer service at SEPTA. You'd think he'd be talking about snow and ice, bus detours, dead equipment, backward-rippling train delays. But here he is, talking like some IT guy: … (continue reading)